Welcome to our Shipping and Return Policy page! At The Real CBD, we are committed to providing a seamless shopping experience for our customers. Whether you’re purchasing our high-quality products for the first time or you’re a returning customer, we want to ensure that your order reaches you quickly and securely.
This page outlines all the details you need about our shipping options, delivery times, and what to do if you need to return a product. Please take a moment to read through this information to understand our policies and how we aim to make your experience as hassle-free as possible.
Your satisfaction is our priority, and we’re here to help with any questions or concerns you may have. If you need further assistance, don’t hesitate to contact our friendly customer support team.
Thank you for choosing The Real CBD !
Shipping Policy
At The Real CBD, we are committed to providing you with a seamless shopping experience. Below are the details of our shipping policy:
Shipping Locations
- We ship to the United Kingdom, Europe, and selected international destinations.
- We carry stock in UK and can ship nationally in UK
- For international shipping, additional customs and import duties may apply, which are the responsibility of the customer.
Methods and Delivery Times
- Standard Shipping: 3-7 working days within the UK and Europe.
- Express Shipping: 1-3 working days within the UK and Europe.
- International delivery times may vary based on the destination.
- Orders placed before 2 PM (GMT) will be processed the same day (Monday to Friday).
Shipping Costs
- Standard Shipping: Free for orders over €150 within the UK and Europe. A flat fee of €7.00 applies for orders below.
- Express Shipping: €30.00 within the UK and Europe.
- International shipping costs vary and will be calculated at checkout.
Order Tracking
- Once your order is dispatched, you will receive a confirmation email with tracking details to monitor your package’s progress.
Lost or Damaged Shipments
- If your order arrives damaged or does not arrive within the estimated delivery time, please contact our customer support team at hik@therealcbd.com within 7 days of the expected delivery date.
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Return Policy
We strive to ensure you are satisfied with your purchase. If for any reason you are not completely happy, we offer a flexible return and refund policy:
Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be unopened, unused, and in their original packaging to qualify for a refund.
- Returns are not accepted for perishable items or items marked as non-returnable at the time of purchase.
How to Initiate a Return
- Contact our customer support team at hik@therealcbd.com with your order number and reason for the return.
- Our team will provide you with a return authorisation and instructions.
- Pack the item securely and send it to the address provided in the return instructions.
Refund Process
- Once your return is received and inspected, we will notify you via email.
- Refunds will be processed within 5-7 working days of approval and credited back to the original payment method.
- Shipping costs are non-refundable, unless the return is due to an error on our part.
Exchanges
- We only replace items if they are defective or damaged. If you need an exchange, contact us at info@therealcbd.com.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a tracked shipping service to ensure your return reaches us.
Read more on our Terms and Conditions page
Contact Us
If you have any questions about our Shipping and Returns Policy, please don’t hesitate to contact us at:
- Email: info@therealcbd.com
Thank you for shopping with The Real CBD. We value your trust and strive to provide the best service possible!
